Service Manager

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
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Configuring Request Offering Categories

•About Configuring Request Offering Categories

•Creating a Request Offering Category

•Translating Request Offering Categories

•Deleting a Request Offering Category

About Configuring Request Offering Categories

When creating a request offering, you assign it to a category. When users view the Service Catalog, they can browse services offered according to this category.

Service Catalog

You can create your own request offering categories to fit your organization.

Creating a Request Offering Category

1.Log into the Service Desk Console.

2.Open the Request Offerings workspace.

3.Click New > Request Offering. The system displays the 1. Define Request Offering page.

4.Next to the Category field, click Edit. The system displays the Categories window.

5.Choose Categories or one of the default categories to create a sub-category, then click Add. The system displays the New Node category.

New Node Category

6.Modify the name and enter a description.

7.Click Save, then click Close.

The category now appears on the category list.

Translating Request Offering Categories

1.Log in to the application as a service owner.

2.Open the Request Offerings workspace. The system displays the 1. Define Request Offering page.

3.Next to the Category field, click Edit. The system displays the Categories window.

4.Select the item to translate.

5.From the Language field, choose a language.

Translate Request Offering Categories

6.Enter a name in the Translate Field "Name" field and a description in the Translate Field "Description" field in the desired language.

7.Click Save, then click Close. When you view the form in the selected language, the system displays the translated values.

Deleting a Request Offering Category

1.Log in to the application as a service owner.

2.Open the Request Offerings workspace. The system displays the 1. Define Request Offering page.

3.Next to the Category field, click Edit. The system displays the Categories window.

4.Select the category to remove, then click Delete.

5.Click Yes at the confirmation message. The category no longer appears on the list.